Frequently Questions Asked

Got a few questions?

Do’s:

  • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
  • All exterior surfaces in all rooms
  • Floors are mopped and vacuumed
  • Bathroom (complete toilet clean, shower, handles, tub, drain)
  • Bedroom shelving, nightstands, bed frames, tidy up bed)
  • All window sills

 

Don’ts:

  • All Extras are not included (must be selected for an additional cost)
  • The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

Do’s:

  • Everything included in a regular clean +
  • Baseboards
  • Light switches & Door handles
  • Detailed Dusting
  • Back Splashes and Faucet Fixtures are polished
  • Light organization of all rooms (for detailed organization select add on)
  • Extra hour included for high detail areas

 

Don’ts:

  • All Extras are not included (must be selected for an additional cost)

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: inside the cabinets, fridge, oven and all interior windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

A deep clean is recommended for all first time cleaning by Yeah We Clean. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a biweekly or weekly cleanings.

  • If you cancel before 48 hours you will receive a full refund to the payment information on file.
  • If canceled within 48 hours a $50 cancellation fee would be charged
  • If you cancel within 24 hours, it is a non refundable full charge.

Our hours of operation are:
Monday – Friday: 8am-9pm
Saturday: 9am-6pm
Sunday: 9am-5pm

We do not charge for rescheduling as long as it is done before 48 hours of your original booking.

You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription.

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

We do not. Our insurance only covers our cleaners inside your home.

Please view your account page, look under “Subscription” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

You do not! However if it’s your first time signing up for a Yeah We Clean cleaning, initial introductions always help develop the personable relationship with your home specialist.

You sure can! our cleaners being federally and state wide background checked we vet the best, and get rid of the rest.

We are! We’re currently insured for up to $2M in general liability damage. Licensed in Washington state. And bonded through Hiscoxx.

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

This seldomly occurs but accidents do happen. Please  contact our office immediately to work with our insurance to get the object of value replaced.

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.

Our office will always be in contact with you throughout the cleaning and if extra time is needed it will be communicated with you immediately for approval.

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. Be selecting 1 of 3 options we can ensure their will be enough time to clean your home.

Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.

To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.”

Have more questions?  Contact us

Service Areas

Allendale, NJ 07401
Bergenfield, NJ 07621
Belleville, NJ 07109
Bloomfield, NJ 07003
Bogota, NJ 07603
Cliffside Park, NJ 07010
Carlstadt, NJ 07072
Cedar Grove, NJ 07009
Clifton, NJ 07011, 07012, 07013, 07014
Closter, NJ 07626
Dumont, NJ 07628
East Rutherford, NJ 07071, 07072, 07073, 07094
Elmwood Park, NJ 07407, 07514
Edgewater, NJ 07020,
Englewood, NJ 07631
Englewood Cliffs, NJ 07632
Fairlawn, NJ 07410
Fairview, NJ 07022
Fort Lee, NJ 07024
Garfield, NJ 07026
Glen Ridge, NJ 07028
Glen Rock, NJ 07452
Hackensack, NJ 07601
Palisades Park, NJ 07650
Passaic, NJ 07055
Paramus NJ 07653
Park Ridge, NJ 07645
Hillsdale, NJ 07205
Kearny, NJ 07032
Leonia, NJ 07605
Little Ferry, NJ 07643
Lodi, NJ 07644
Lyndhurst, NJ 07031, 07302, 07371, 07094
Mahwah, NJ 07430, 07495
Maywood, NJ 07607
Midland Park, NJ 07432
Moonachie, NJ 07074
Montclair, NJ 07028, 07042, 07043
Montvale, NJ 07645
North Arlington, NJ 07031
North Bergen, NJ 07047
New Milford, NJ 07646
Nutley, NJ 07110
Oradell, NJ 07630, 07649
Ridgefield, NJ 07657
Ridgefield Park, NJ 07660
Ridgewood NJ 07451
River Edge, NJ 07661
River Vale, NJ 07676
Rochelle Park NJ 07662
Rutherford, NJ 07070
Saddle Brook, NJ 07663
Secaucus, NJ 07094, 07096
South Hackensack, NJ 07606
Teaneck, NJ 07666
Tenafly, NJ 07670
Teterboro, NJ 07608
Totowa, NJ 07512
Union City, NJ 07087
Verona, NJ 07044
Wallington, NJ 07057
Wayne, NJ 07470
Weehawken, NJ 07086
West New York, NJ 07093
Westwood, NJ 07675
Wood Ridge, NJ 07075